Schweboo

Would welcome views on the quality of service provided by Vietnam Airlines. We have had problems (cancellations) on nearly every flight taken this year and last year - the most recent problem being a 7 hour delay that cut our time in Saigin by nearly half. They still owe us a refund for a flight that they bumped us off last year.

Their aircraft seem to be operationally very unreliable and they overbook flights as a matter of course. By contrast, the airlines of their neighbours seem to run on time and without problems. Perhaps a dose of privatisation would help?

They still have not given us a refund for a flight that they cancelled last year. Is is more than a coincidence that this website is blocked in their Club Lounge? Delivering good service would stop people like us complaining……